Returns Policy

At Steel Warriors, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help! Please review our returns policy below:

1. Eligibility for Returns

- Items can be returned within 30 days of receipt.

- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

2. Non-Returnable Items

- Certain items are non-returnable, including personalised products.

3. How to Return an Item

- To start a return, please contact our customer service team by filling out our online form with your order number and reason for the return.

- We will provide you with a return authorization and instructions for sending your item back to us.

4. Return Shipping Costs

- Customers are responsible for paying the shipping costs associated with returning an item. Shipping costs are non-refundable.

- We recommend using a trackable shipping service or purchasing shipping insurance to ensure your returned item reaches us safely.

5. Refunds

- Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method.

- Please allow 5-10 business days for the refund to appear in your account after processing.

6. Exchanges

- If you would like to exchange an item for a different size or colour, please follow the return process and place a new order for the replacement item.

7. Damaged or Defective Items

- If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund as appropriate.

Thank you for shopping with Steel Warriors. We appreciate your business and are here to assist you with any issues or questions you may have!