At Steel Warriors, we want you to be completely satisfied with your purchase.
If you're not happy with your order, we're here to help. Please review our returns policy below.
1. Eligibility for returns
- Items can be returned within 30 days of receipt.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it.
2. Non-returnable items
- Certain items are non-returnable, including personalised products and underwear.
- For hygiene reasons, underwear cannot be returned or exchanged, even if unworn.
3. How to return an item
- To start a return, please contact our customer service team at order@steelwarriors.co.uk with your order number and the reason for the return.
- Our team will provide you with return authorisation and instructions for shipping the item back to us.
4. Return shipping costs
- Customers are responsible for paying the shipping costs associated with returning an item; return shipping costs are non-refundable.
- We recommend using a trackable shipping service or purchasing shipping insurance for the item you are returning.
5. Refunds
- Once we receive and inspect the returned item, refunds will be issued to the original payment method.
- Please allow 5-10 business days for the refund to appear in your account after processing.
6. Exchanges
- If you'd like to exchange an item for a different size or colour, please follow the return process and place a new, separate order for the replacement.
7. Damaged or defective items
- If you receive a damaged or defective item, please contact our customer service team immediately and we will arrange a replacement or refund accordingly.
